Frequently asked questions to help you buy a voucher, a gift box or an item - Grandes Rousses Hotel & Spa
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. The lucky recipient can then book their dates at our establishment Grandes Rousses Hotel & Spa.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital format and can be given immediately. Our boxes include various experiences such as massages, spa access, and meals in our restaurants, for a gourmet and wellness experience at Grandes Rousses Hotel & Spa.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to have the gift check sent directly to the recipient without them seeing the amount. To do this, simply select the 'Hide the amount' option when placing your order at our establishment Grandes Rousses Hotel & Spa.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up on-site when finalizing your order. Digital delivery is immediate, while the recipient can book their dates directly with the establishment to enjoy their gift box at Grandes Rousses Hotel & Spa.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be customized according to your wishes and sent immediately in digital format. The lucky recipients can then book their dates at our establishment, Grandes Rousses Hotel & Spa.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to the purchase of a gift box, select the dedicated option during your order. You can then share the group gift via email or link, and participants can contribute to the offer of your choice. At Grandes Rousses Hotel & Spa, offer a unique wellness and gourmet experience in the mountains.
How can I choose the amount for a gift card?
The amount of your gift voucher is determined by the gift boxes offered by Grandes Rousses Hotel & Spa. You can choose from the available options according to your budget.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page, at our establishment Grandes Rousses Hotel & Spa.
How can I empty my cart?
To empty your cart, go to the cart icon at the top right of the page and click on the 'Empty Cart' button. You can then choose and customize your gift box to your liking at Grandes Rousses Hotel & Spa.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and sent together. Take advantage of this opportunity to delight your loved ones with the wellness and gourmet experiences of Grandes Rousses Hotel & Spa.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option in our Grandes Rousses Hotel & Spa online store.
How do I purchase or give a gift box?
To offer a gift box, select the one you like, add it to your cart and customize it with a message. You will immediately receive a digital gift box that the recipient can use to book their stay dates at our establishment Grandes Rousses Hotel & Spa.
Can we give a gift certificate and let the recipient choose the experience?
Yes, the recipient of your gift box will be able to choose among our various experiences, such as a facial treatment, a massage, or a dinner in one of our restaurants, at our Grandes Rousses Hotel & Spa establishment.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At Grandes Rousses Hotel & Spa, you benefit from immediate delivery of your gift box in digital format, allowing the recipient to book their stay dates according to availability.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours at our establishment, Grandes Rousses Hotel & Spa.
Is the gift box customer service reachable by phone?
The customer service of Grandes Rousses Hotel & Spa is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through an online form.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal account. Log in with the credentials provided at the time of purchase to access this information at our establishment, Grandes Rousses Hotel & Spa.
Is there an online chat available for questions about gift boxes?
An online chat service is available on our website to answer your questions about our gift boxes. You can contact us to get detailed information about the services offered by our establishment, Grandes Rousses Hotel & Spa.
Is there a dedicated customer service for gift boxes?
The customer service of Grandes Rousses Hotel & Spa is available for any questions regarding the use of your gift box. You can get help directly by phone, email, or through our website.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at Grandes Rousses Hotel & Spa. You will find practical information about booking, validity, and included services.
Is spa access included in my gift box?
Access to the spa is included in some gift boxes from Grandes Rousses Hotel & Spa. Check the details of your gift box to confirm this service.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Grandes Rousses Hotel & Spa gift box has access to the same services as other customers, subject to the establishment's booking and service conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the information booklet that comes with it. You will find the descriptions of the treatments, meals, and other experiences offered by our establishment Grandes Rousses Hotel & Spa.
Is parking included in my gift box?
Parking is not included in the Grandes Rousses Hotel & Spa gift boxes.
Is breakfast included in my gift box?
Breakfast is included in the 'Gourmet Breakfast and Access to the Spa des Alpes' box from Grandes Rousses Hotel & Spa. For other boxes, this service is not included.
Is special attention given to the recipient of a gift box?
Recipients of a gift box at Grandes Rousses Hotel & Spa receive special attention with personalized services such as Alpinotherapy treatments or gourmet moments in our restaurants. Specific terms are detailed at the time of booking.
Is a welcome drink included in my gift box?
The presence of a welcome drink is not mentioned in the gift boxes offered by our establishment Grandes Rousses Hotel & Spa.
Should we bring towels to the Spa?
The towels are provided by the Spa des Alpes at our Grandes Rousses Hotel & Spa establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly offer multiple gift boxes to your employees and customize them according to your wishes. Our gift boxes are available for various experiences, ranging from massages to dinners, and spa access. All options are available on our website for direct and secure purchase at Grandes Rousses Hotel & Spa.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The gift boxes are sent immediately after purchase, and the recipients can book their dates at our establishment Grandes Rousses Hotel & Spa.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large purchases, with a customized quote based on the ordered volume at Grandes Rousses Hotel & Spa.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our Grandes Rousses Hotel & Spa establishment.
How do I correct an incorrect email address for a gift box?
Updating an incorrect email address on your gift box is possible according to the conditions of our establishment, Grandes Rousses Hotel & Spa.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account. The terms for submitting reviews are detailed during your booking at our establishment, Grandes Rousses Hotel & Spa.
How can I contact the store?
For any questions regarding our gift boxes, you can consult the general terms and conditions of sale on our website or directly at our establishment Grandes Rousses Hotel & Spa.
Is there a dress code for the gift box?
The dress code to enjoy your gift box depends on the chosen services. For a moment of relaxation at the Spa des Alpes, comfortable and appropriate attire is recommended. For meals in our restaurants, smart casual is appreciated, with no particular formality required. Fully enjoy your experience at Grandes Rousses Hotel & Spa.
From what age can I get a treatment?
The treatments offered by Grandes Rousses Hotel & Spa are available for guests aged 16 and above, except for the Dynamisme des départs sports massage, which is reserved for adults over 18.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the Grandes Rousses Hotel & Spa establishment.
How can one access the hotel from the airport?
Access to Grandes Rousses Hotel & Spa from the airport depends on the transportation options available in the Alpe d'Huez area. You can choose to rent a car, hire a private transfer, or use local public transportation.
Is the establishment accessible to people with reduced mobility?
Grandes Rousses Hotel & Spa has cultivated a tradition of hospitality over four generations, where refinement and elegance coexist to offer a comfortable mountain stay. To learn about specific facilities for people with reduced mobility, it is advisable to inquire directly with the hotel.
Are pets allowed in the establishment?
Pets are allowed at our Grandes Rousses Hotel & Spa establishment, subject to certain conditions. We invite you to check the terms directly during booking to fully enjoy your stay.
Where can I find the menus?
The menus of the restaurants at Grandes Rousses Hotel & Spa are available on the detailed sheet of each gift box or directly on the establishment's website. You will also find details about the wellness experiences offered, such as Alpinotherapy, to best prepare for your stay or that of the gift box recipient.
What are the hours of operation?
The operating hours of Grandes Rousses Hotel & Spa vary depending on the services and the day. For a stay or a reservation, you can check the hours of the restaurants and the spa directly on the establishment's website.
Is there parking available near the establishment?
The availability of parking near the Grandes Rousses Hotel & Spa depends on the establishment's conditions. We invite you to check the information when booking your gift set.
What are the delivery methods for gift boxes/vouchers?
Grandes Rousses Hotel & Spa gift boxes are sent immediately by email in digital format. The recipient can then book their dates directly with the establishment.
Is postal delivery offered?
We offer mail delivery of our gift boxes. The box is sent in digital format immediately after your purchase, so that the recipient can book their dates at our establishment Grandes Rousses Hotel & Spa.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for wellness and gourmet experiences at Grandes Rousses Hotel & Spa.
Is the gift box available in physical format?
The gift boxes from Grandes Rousses Hotel & Spa are available in physical format, but you can also choose a digital version for immediate delivery.
Is the box presented in a neat packaging?
Our gift boxes are presented in a careful and elegant packaging, for a pleasant unboxing experience. You can choose and customize your box according to your wishes, with an immediate digital dispatch for the beneficiary. Enjoy this thoughtful gesture with Grandes Rousses Hotel & Spa.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in digital format. You can send them via email for immediate delivery. Take advantage of this convenient option with Grandes Rousses Hotel & Spa.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your online order. The box is sent in digital format and can be used to book dates at the Grandes Rousses Hotel & Spa establishment.
Do you deliver gift boxes internationally?
The gift boxes from Grandes Rousses Hotel & Spa are delivered internationally. Shipping costs and delivery times vary depending on the destination, with immediate dispatch in digital format.
What are the delivery times for gift boxes by mail?
The gift boxes from Grandes Rousses Hotel & Spa are sent immediately in digital format after purchase, allowing the recipient to book their stay dates quickly.
Is it possible to schedule a delivery date?
You can choose to schedule the sending date of your gift box during your order. The lucky recipient can then book their dates at our establishment Grandes Rousses Hotel & Spa.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing the recipient to book their stay dates and fully enjoy their experience at Grandes Rousses Hotel & Spa.
How can I track my order?
You can track your order by logging into your account on our website. The reservation and usage conditions for your gift box are specified at the time of purchase, at our establishment Grandes Rousses Hotel & Spa.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital format is sent immediately, and the lucky recipient can book their dates at our establishment Grandes Rousses Hotel & Spa.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate for digital sending, and you can offer a moment of well-being and indulgence at our establishment Grandes Rousses Hotel & Spa.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box for Grandes Rousses Hotel & Spa remains valid. You can use it for a new booking according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. You can enjoy your wellness and gourmet experience at our Grandes Rousses Hotel & Spa establishment.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can enjoy a gourmet experience in one of our three restaurants or discover Alpinotherapy, a unique wellness experience that only the mountain can provide, at our Grandes Rousses Hotel & Spa establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is subject to the conditions specified at the time of your purchase. These conditions may vary depending on the type of gift box and the availability of the Grandes Rousses Hotel & Spa establishment.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Grandes Rousses Hotel & Spa.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation at our Grandes Rousses Hotel & Spa establishment.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking. Take advantage of this flexibility to plan your stay at the time that suits you best, at our establishment Grandes Rousses Hotel & Spa.
Can I convert my gift box into a gift card?
The gift boxes from Grandes Rousses Hotel & Spa cannot be converted into gift checks. You can use them to book a wellness or gastronomic experience at our establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, we offer special gift boxes for events like Valentine's Day, Christmas, or weddings. Check out our online selection to discover the available offers, including our unique gourmet and wellness experiences, such as Alpinotherapy, at our Grandes Rousses Hotel & Spa establishment.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends. You can give a moment of relaxation and indulgence with our dedicated gift boxes, available for two people or more, at our Grandes Rousses Hotel & Spa establishment.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries or commissions. This way, you benefit from the best rates and secure payment directly to our establishment, Grandes Rousses Hotel & Spa.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the gift boxes are identical to those offered by the Grandes Rousses Hotel & Spa establishment, but it is advisable to check the specific conditions for any particularity.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on availability at the time of booking. The gift boxes from Grandes Rousses Hotel & Spa offer flexibility to choose among different wellness and gastronomic experiences, according to the recipient's preferences.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box. At Grandes Rousses Hotel & Spa, you can enjoy immediate sending of your gift box in digital format.
Is online payment secure?
Online payment for your gift boxes is fully secure, allowing you to pay directly to the Grandes Rousses Hotel & Spa with complete peace of mind.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at Grandes Rousses Hotel & Spa.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience of well-being and indulgence at the heart of Alpe d'Huez. Each box allows you to enjoy a relaxing experience or a meal at our establishment, Grandes Rousses Hotel & Spa.
Is it possible to pay in installments?
Payment in installments is possible according to the terms and conditions offered by our establishment, Grandes Rousses Hotel & Spa.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery, allowing the recipient to book their dates at our establishment, Grandes Rousses Hotel & Spa.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Grandes Rousses Hotel & Spa.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made for Grandes Rousses Hotel & Spa gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. There, you will find all the information related to your gift box purchases at Grandes Rousses Hotel & Spa.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. This gives you secure and immediate payment, with a digital delivery of your gift box for flexible use at Grandes Rousses Hotel & Spa.
Can I receive an invoice after my purchase?
You will receive an email invoice after your purchase at Grandes Rousses Hotel & Spa. It is also available in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and the gift box is sent immediately in digital format, allowing the recipient to book their dates at our establishment, Grandes Rousses Hotel & Spa.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, Grandes Rousses Hotel & Spa.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and goes directly to the Grandes Rousses Hotel & Spa establishment.
Do you accept vacation checks?
Vacation checks are accepted according to the conditions of the Grandes Rousses Hotel & Spa establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your Grandes Rousses Hotel & Spa gift box during checkout, which will then be included with the box.
Can we add options to your gift box offers?
The gift boxes from Grandes Rousses Hotel & Spa can be customized according to the available options. For example, you can add a dinner at L'Espérance or access to the Spa des Alpes to certain gift boxes.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail. Select this option when placing your online order for an extra touch of luxury. All our packaging options are available in our official Grandes Rousses Hotel & Spa store.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your Grandes Rousses Hotel & Spa gift box with a message to mark a special occasion like a birthday or a wedding. The Grandes Rousses Hotel & Spa gift boxes are designed to offer a unique and memorable experience.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our Grandes Rousses Hotel & Spa establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered in our establishment Grandes Rousses Hotel & Spa.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at our Grandes Rousses Hotel & Spa establishment.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the purchase conditions. The boxes are customizable and available for purchase directly from our establishment Grandes Rousses Hotel & Spa.
Does the right of withdrawal apply to the purchase of a gift box?
The Grandes Rousses Hotel & Spa gift box is non-exchangeable and non-refundable, as it is a service provision to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase at our establishment, Grandes Rousses Hotel & Spa.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue will allow us to process your request quickly according to the conditions of the Grandes Rousses Hotel & Spa establishment.
Can I get a refund for a gift box if I change my mind after purchase?
Gift boxes purchased from Grandes Rousses Hotel & Spa are non-refundable after purchase, except in case of particular conditions mentioned on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the voucher before its expiration date, it can no longer be used. We recommend checking the establishment's conditions to find out about possible extension options at Grandes Rousses Hotel & Spa.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the Grandes Rousses Hotel & Spa establishment.
How can I redeem the cashback?
To use your gift box, simply book directly with our establishment Grandes Rousses Hotel & Spa. The recipient can choose their dates and fully enjoy the offered experience.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at Grandes Rousses Hotel & Spa depend on the general terms and conditions, available at the time of purchase. The refund is made within 14 days after validation of the request, according to the terms specified at the time of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for Grandes Rousses Hotel & Spa are neither exchangeable nor refundable. They allow you to book specific services such as treatments, spa access, or meals, subject to the establishment's availability.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes depending on the availability at our establishment Grandes Rousses Hotel & Spa. Please check the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation of your gift box at Grandes Rousses Hotel & Spa is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates quickly.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, so you can fully enjoy the services of our establishment Grandes Rousses Hotel & Spa.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift voucher, have the number on it ready. This number is required to validate your reservation at Grandes Rousses Hotel & Spa.
Can I use my gift box on the weekend?
Using your gift box on the weekend is possible depending on the establishment's availability. The gift boxes offered by Grandes Rousses Hotel & Spa include experiences such as the Sunday brunch or access to the spa, perfect for a relaxing moment with your partner or friends.
Can I use my gift box on holidays?
The use of your gift box at Grandes Rousses Hotel & Spa is possible on holidays, subject to the availability of the establishment. To fully enjoy your experience, we recommend booking in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the Grandes Rousses Hotel & Spa establishment. The beneficiary can book their dates directly with the hotel to enjoy their gift box.
Can I book online with my gift voucher?
Booking with a gift box is done directly at the Grandes Rousses Hotel & Spa establishment, by choosing your dates to enjoy your experience.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box at our Grandes Rousses Hotel & Spa establishment.
Can I make a reservation by email with my gift box?
Email booking with a gift box is possible at Grandes Rousses Hotel & Spa. The establishment offers customizable wellness and gourmet experiences according to your wishes.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is available to help you fully enjoy your experience at Grandes Rousses Hotel & Spa.
Does my gift box cover the entire service?
Your Grandes Rousses Hotel & Spa gift box covers the service indicated on your exchange voucher. Any additional charges or options, such as extra treatments or meals not included, are at your own expense.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary you indicated during purchase. It is valid for a wellness or gourmet experience at our Grandes Rousses Hotel & Spa establishment.
Can my gift box be used all at once?
Your gift box can be used in one go. Check the terms of use to fully enjoy your experience at our Grandes Rousses Hotel & Spa establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment Grandes Rousses Hotel & Spa in Alpe d'Huez. It allows you to enjoy various wellness and gastronomic experiences, such as spa treatments or meals in our restaurants.
Is my gift box valid in only one establishment?
Your gift box is valid for a wellness or gastronomic experience at our Grandes Rousses Hotel & Spa establishment.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your stay depends on availability and the specific conditions of your gift box. You can enjoy this privileged moment at our Grandes Rousses Hotel & Spa establishment.
Can someone else use my gift box?
The gift box is personal and reserved for its beneficiary. It can only be used by the person indicated at the time of purchase, at our establishment Grandes Rousses Hotel & Spa.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the establishment's conditions. The terms are specified on your gift box for a stay at Grandes Rousses Hotel & Spa.
Is an ID required upon arrival when using a gift box?
A piece of identification may be requested upon your arrival at the Grandes Rousses Hotel & Spa. To fully enjoy your gift box, it is recommended to bring this document.
Do you accept pets?
Grandes Rousses Hotel & Spa accepts pets according to the establishment's conditions.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The lucky recipient can choose their reservation dates directly with our establishment Grandes Rousses Hotel & Spa.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest, directly at Grandes Rousses Hotel & Spa.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, subject to availability and the reservation conditions of our establishment, Grandes Rousses Hotel & Spa.
What are the check-in and check-out times?
The check-in and check-out times at Grandes Rousses Hotel & Spa are set at 15:00 for check-in and 12:00 for check-out, to fully enjoy your mountain stay.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. You can enjoy wellness moments at the Spa des Alpes, delicious meals in our restaurants, or specific treatments like Alpinotherapy, a unique experience offered by our establishment Grandes Rousses Hotel & Spa.
What is the difference between a gift box and a free amount voucher?
A Grandes Rousses Hotel & Spa gift box offers a choice among predefined experiences, such as a facial treatment or a dinner, while an open amount voucher allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to know the details and fully enjoy your experience at Grandes Rousses Hotel & Spa.
How do I use a gift box during booking?
To use your gift box, book directly with Grandes Rousses Hotel & Spa by mentioning your unique code. The recipient can choose their dates and fully enjoy their wellness and gourmet experience.
Can the gift box be transferred to a third party?
Yes, the gift box can be given to a third party. Simply indicate the recipient's name during the order or modify the assignment directly on the digital box received by email. Enjoy this unique experience at our Grandes Rousses Hotel & Spa establishment.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box is possible according to the conditions specified at the time of purchase, at our establishment Grandes Rousses Hotel & Spa.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the Grandes Rousses Hotel & Spa establishment.
What is the validity period of a gift box?
Grandes Rousses Hotel & Spa gift boxes are valid for a duration of 1 to 3 years, depending on the specific conditions of each box. This duration allows you to offer a moment of relaxation and indulgence at your own pace, at our Grandes Rousses Hotel & Spa establishment.
Are children allowed?
Children are welcome at our Grandes Rousses Hotel & Spa establishment in Alpe d'Huez, where conviviality and refinement blend together for an authentic mountain stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the voucher, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to the conditions of the Grandes Rousses Hotel & Spa establishment.
Is the spa access private?
Access to the spa in the Alps at Grandes Rousses Hotel & Spa is included in some gift boxes, but it is not private. It is shared with other guests of the establishment.
What types of gift boxes do you offer?
We offer gift boxes for wellness experiences, gourmet moments, and hotel stays. You can give treatments like Alpinotherapy, meals in our restaurants, or access to our spa, all within our Grandes Rousses Hotel & Spa establishment.